Terms of service

Terms and Conditions

1. Scope of Application

These Terms and Conditions (hereinafter referred to as "Terms") apply to all orders placed by consumers and businesses via our online store at [www.neoceutics.com] (hereinafter referred to as "we", "us", or "Neoceutics").

A consumer is any natural person who enters into a transaction for purposes that are primarily not related to their trade, business, or profession. A business customer is any natural or legal person who acts in the course of a commercial or self-employed activity.

By placing an order, you agree to be bound by these Terms in the version valid at the time of the order.

2. Contracting Party and Contact

Neoceutics
1 Fuussekaul, 9156 Heiderscheid
Luxembourg
Email: info@neoceutics.com
VAT-ID: [Insert VAT number]

3. Conclusion of Contract

The presentation of products in the online store does not constitute a legally binding offer but an invitation to place an order. By clicking the "Buy now" or equivalent button, you submit a binding order. The contract is concluded when we accept your order by email confirmation or by shipping the goods.

4. Prices and Payment

All prices are shown in [EUR] and include VAT where applicable. Shipping costs, if any, are added at checkout.

We accept the following payment methods:

Credit card
PayPal
Apple Pay / Google Pay
Other payment methods as indicated at checkout

Payment is due immediately upon conclusion of the contract unless otherwise agreed.

5. Shipping and Delivery

We ship to countries listed on our website. Shipping times and costs are shown at checkout.
If delivery is delayed due to force majeure or supply chain issues, we will inform you as soon as possible.

6. Retention of Title

The goods remain our property until full payment has been made.

7. Right of Withdrawal

Consumers within the EU have a statutory right of withdrawal. Please refer to our Withdrawal Policy for more details and exceptions, particularly related to sealed health and hygiene products.

8. Returns and Refunds

Returns are accepted in accordance with our Return Policy. Products that are opened, damaged, or unsealed (such as food supplements) may be excluded from returns for hygiene reasons.

9. Liability

We are liable for intent and gross negligence. For simple negligence, we are liable only for damages arising from injury to life, body or health, or for breach of material contractual obligations (cardinal obligations).

In such cases, liability is limited to the foreseeable damage typical for this type of contract.

10. Warranty

Statutory warranty rights apply to consumers.
Business customers must inspect the goods upon delivery and notify us immediately of any defects.

11. Dispute Resolution / ODR

The European Commission provides a platform for Online Dispute Resolution (ODR):
https://ec.europa.eu/consumers/odr
We are not obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of Luxembourg, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For contracts with consumers, this choice of law applies only if the protection granted by mandatory laws of the consumer’s country of residence is not withdrawn.

Jurisdiction for all disputes arising from this contract is our registered office if you are a merchant, legal entity, or have no general place of jurisdiction in the EU.